Frequently Asked Questions
How do I place an order?
Phone/Email: You can call our office directly at (313) 564-5100 and a member of our sales team will guide you through the ordering process.
You can email us directly at firstname.lastname@example.org.
How much is the set up fee?
Non Full Sublimations Orders:
A $50 non-refundable set up fee is charged on all orders which covers design, one major revision, printing set up and process. Add-ons are covered under this fee.
Full Sublimation Orders:
$100 non-refundable set up fee is charged on all orders which covers design, one major revision, printing set up and process. Add-ons are covered under this fee.
Do you charge set up fees for hat orders?
There is a $50-$100 one time digitizing process fee on all custom hat orders. This is also kept for future orders.
Digitizing is not a “one step” process. Digitizing is the process of converting artwork into a stitch file that can be read by an embroidery machine and interpreted as different stitch types. Preparing artwork includes modifications and sizing, pathing the logo in multiple programs for the machine to read and assigning the stitch types.
What is your typical turnaround time?
DO Apparel custom makes everything right here in the USA to ensure we have fast turnaround times! We DO hats, sublimated and pressed shirts in 1-2 weeks. Our full dye turn-time is the fastest in the business at 3-4 weeks from the time of art approval and payment!
**During rush seasons/holidays there could be delays **
What is the minimum order?
Minimum order of 6 pieces for most of our items, please contact us with questions.
Do they come in Youth Sizes?
Sure DO! Most of our gear can fit children of any age. Full dye products are made to fit the smallest fan and the largest player!
Will you sponsor our team, organization or event?
Please contact us for sponsorship requests. DO Apparel sponsors the Wounded Warriors, Police and Fire Departments, Little League Baseball, Strike Out Cancer, and countless Softball Teams!
Do you offer Embroidery, Vinyl Press and Screen Printing?
Yes, we DO it all!
What forms of payment do you accept?
We accept all major credit cards. You can call our office at 313-564-5100 to call and pay for an order over the phone at anytime. Remember an order will be placed into the production schedule without it being paid in full!
Do you offer Rush Service?
Of course we DO! Depending on the size of the order and how fast you need it! We charge $100-$250 to rush an order.
What is your Return Policy?
Custom items are nonrefundable however mistakes happen. A final invoice, design, and print list will be sent to you BEFORE we begin production. It MUST be approved with a signature before we will begin! If you DO not correct a mistake at that time we will not refund any part of the order. We do our best for error proof orders however we are human and make mistakes; if we do we will correct the issue at no charge.
What is the difference between Semi and Full Custom Sublimation?
Semi Custom is the process of taking an already existing light colored polyester blend material and heat pressing a custom logo on the front and back. You can include your custom logo, names, and numbers on these items.
Full Custom allows you to start from scratch and create and completely made-to-order custom design specific to you! Any color, design, and effects are included!
Why choose Sublimation over Screen Printing?
Sublimation colors never fade or run! Colors stay vibrant wash after wash! There is a larger range of colors and more detailed logos you can use. It will be a lightweight dri-fit material perfect for the active player!
What is Dye Sublimation?
Custom Full Dye (also called “sublimation”) is a process in which all colors & design elements – including logos, lettering, numbers, names, etc. – are dyed directly into the fabric. The design becomes part of the fabric, making it permanent. All of our custom sublimated garments are guaranteed to never fade, crack, peel or deteriorate under normal use and proper care.
I am already a DO Apparel Customer, how do I re-order?
Call or email us and there will be NO minimum requirement for an order we already did for you!